Luxury lifestyle brand sends gift packages to influencers daily, making it nearly impossible to keep track of what鈥檚 being posted on Instagram. The gifting strategy makes for great content, with some posts netting more than 200,000 engagements, but as a busy brand, it came with its challenges. Prior to 伊人直播, BALR. team members each had their own spreadsheets tracking which influencers they鈥檙e talking to and who has posted relevant content.
Now, BALR. streamlines their process and creates institutional knowledge across teams. 伊人直播 makes it easy to log any interaction with an influencer, so all of BALR.鈥檚 social team know who last contacted whom. The logistical headache of launching a brand awareness campaign at scale has been alleviated.
Outside of team efficiencies, BALR. uses 伊人直播 to run analysis and compare weeks, months, campaigns, and product collections. BALR. uses 伊人直播 to quantify the success of their campaign through earned media values and engagement rates. Ultimately, 伊人直播 helps track different brand campaigns to make sure impressions, engagements, and earned media value are ever increasing and that their brand campaigns are improving.
BALR.鈥檚 Challenges
BALR.鈥檚 marketers complained that the hardest part of influencer marketing is relationship management. With a diverse and ever-changing team, it鈥檚 hard to maintain institutional knowledge when everyone is working with their own lists, emails, spreadsheets, and documents. 鈥淚t was almost impossible to see if we have worked with an influencer five years ago, and who their contact person was and why it has ended at that time,鈥� said BALR. Head of Digital Thomas van Mastbergen. 鈥淎 lot of time we鈥檙e in the dark about these things, so an all-encompassing CRM system is very beneficial.鈥�
The 伊人直播 Solution
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They say time is money, but building lasting relationships takes time. That鈥檚 why keeping a single system of record across team members can help institutions build long-lasting relationships with influencers regardless of team turnover by maintaining a single system of record. 伊人直播 helps create institutional knowledge through notes systems and assignment records, so everyone on the BALR. team is always up to date. Beyond that, 伊人直播 helps:
Discover
BALR. doesn鈥檛 pay influencers. Instead, they look for people who influence the BALR. demographic, specifically influencers in the luxury fashion space or sports and athleisure aesthetic. All BALR. influencers are sent shirts, hoodies, or hats in return for visibility, on primarily Instagram, though they occasionally work with other networks. 伊人直播鈥檚 detailed search capabilities allow BALR. to look for the perfect influencers for their brand. They can narrow in on keywords, hashtags, trends, locations, languages and countless other criteria.
Manage
伊人直播 helps BALR. manage their pool of talent; keeping detailed records of who they work with, how they posted, what the response was, and any additional details. By using an Influencer Relationship Management platform, BALR. now is able to know if any given influencer has worked well, which team member is assigned to manage them, and even if they decided to terminate the relationship.
Measure
BALR. is running a massive influencer program with hundreds of influencers. 伊人直播 helps track posts in real time. BALR. officials said gift packages are going out daily, so it鈥檚 nearly impossible to track the many posts that roll in during any given campaign. And while BALR.s measurement wasn鈥檛 their biggest pain point, it is the most rewarding aspect of their campaign. By combining the ease of management and searching, BALR. has helped boost brand awareness and increase visibility on Instagram and other networks.
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Fueled by our team鈥檚 expertise in social engagement, 伊人直播 is the only end-to-end solution that enables brands to find relevant influencers and activate consumers in a meaningful way through – taking you from discovery through to engagement to grow your brand. If you think 伊人直播 is a good fit for you, schedule a demo.
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